Returns & refund policy

All furniture is made-to-order. Every piece we make is custom-built to your specifications — size, finish, material, and design. Because your order goes into production only after you approve the full details, we do not accept returns or exchanges for change of mind. Returns are accepted only for manufacturing defects or delivery damage.

• Defects covered — manufacturing defects and delivery damage are covered within 7 days of delivery
• Free pick-up — we collect from your address in Karachi at no charge for approved claims
• Repair or replace — we repair, replace, or refund, whichever resolves the issue fastest

Shan Furniture manufactures all pieces on a custom, made-to-order basis. Before production begins, we share full specifications — dimensions, finish, material, and design — for your approval. Once approved and production starts, no changes, cancellations, or returns are accepted for change of mind, incorrect size selected, or preference changes.

This is standard practice for custom furniture worldwide, and it allows us to build exactly what you want without compromise.

You are eligible to raise a claim if:

• The item has a clear manufacturing defect (structural, finish, or assembly)
• The item was damaged during delivery
• The item delivered does not match the approved specifications
• You notify us within 7 days of the delivery date

• Change of mind or preference after production approval
• Size or finish that you approved but no longer prefer
• Normal wear and tear over time
• Damage from improper use, cleaning, or assembly by the customer
• Claims raised more than 7 days after delivery

1. Contact us within 7 days of delivery via WhatsApp at 0300-089-0089
2. Share your order number, a description of the issue, and clear photos of the defect or damage
3. Our team will review within 1–2 business days and confirm eligibility
4. If approved, we schedule a free pick-up from your Karachi address
5. We will repair, replace, or refund depending on the situation

If your item arrives visibly damaged, photograph the packaging and the damage before our delivery team leaves, and notify us immediately. Claims reported after 24 hours of delivery may not be eligible.

• Refunds are processed via bank transfer within 5–7 business days of approval
• You may also opt for store credit usable on your next order

All Shan Furniture products carry a standard manufacturing warranty covering defects in materials and workmanship. Structural defects in the frame or finish failures occurring under normal use are handled by our team — including replacement parts for chairs, desks, and most product lines. The warranty does not cover normal wear and tear, water damage, accidental damage, or modifications made after delivery. To raise a warranty claim after the initial 7-day window, contact us with your order reference and photos.

• WhatsApp: 0300-089-0089
• Hours: Monday–Saturday, 10am–7pm