Question 1

Do you deliver in Karachi?

Accepted Answer

Yes — we deliver across all areas of Karachi. Delivery is free on all orders, and our team handles full assembly in your space so everything is ready to use on the same visit.

Question 2

Do you deliver to other cities in Pakistan?

Accepted Answer

Yes, we deliver to Lahore, Islamabad, Rawalpindi, Hyderabad, and other major cities on request. Delivery charges and lead times for out-of-Karachi orders vary by location — contact us on WhatsApp for a quote.

Question 3

How long does delivery take?

Accepted Answer

For in-stock items, delivery in Karachi typically takes 3 to 7 working days. For custom-made or made-to-order pieces, lead time is 2 to 4 weeks depending on the product and specifications. We confirm the exact timeline when your order is placed.

Question 4

Is assembly included in the price?

Accepted Answer

Yes — assembly is always included at no extra charge. Our team delivers, assembles, and positions every piece before they leave. You do not need to arrange separate assembly.

Question 5

Do you do a site visit before delivery for large orders?

Accepted Answer

Yes. For office fit-outs, built-in wardrobes, workstation systems, and large reception counters, a complimentary site visit is included. Our team measures the space, confirms layout, and ensures everything fits correctly before production begins.

Question 6

Can I reschedule my delivery?

Accepted Answer

Yes — contact us on WhatsApp at least 24 hours before your scheduled delivery and we will arrange a new time slot. We do our best to accommodate your schedule.

Question 7

Do you remove or take away old furniture before delivery?

Accepted Answer

Old furniture removal is not included as standard. If you need existing furniture cleared before we arrive, let us know in advance and we will advise on the best way to handle it.

Question 8

Can I order furniture in a custom size?

Accepted Answer

Yes — almost every product we make can be customised in size. If the standard dimensions do not work for your space, contact us with your measurements and we will build to fit. Custom sizing is available on desks, wardrobes, beds, conference tables, reception counters, and workstations.

Question 9

Can I choose my own colour or finish?

Accepted Answer

Yes. Standard colour options include walnut, white, dark oak, grey, and black. We can also match custom finishes, RAL colours, or fabric upholstery colours on request. Mention your preference when getting a quote and we will confirm availability.

Question 10

How do I get a quote for custom furniture?

Accepted Answer

The easiest way is to use our Get a Quote page, or message us directly on WhatsApp at 0300-089-0089 with your requirements — product type, dimensions, colour, and quantity. We typically respond with a detailed quote within 48 hours.

Question 11

How long does custom furniture take to make?

Accepted Answer

Custom orders generally take 2 to 4 weeks from order confirmation to delivery, depending on complexity and current production load. We confirm the exact lead time before you commit to an order.

Question 12

Can you make furniture based on a photo or reference image?

Accepted Answer

Yes — share the photo or reference on WhatsApp and we will let you know if we can replicate it and at what price. We regularly build pieces from customer references, Pinterest images, and architect drawings.

Question 13

How do I place an order?

Accepted Answer

You can add products to cart and checkout directly on the website, or contact us on WhatsApp to place your order manually. For custom or bulk orders, we recommend WhatsApp or the Get a Quote form so we can confirm all specifications before processing.

Question 14

How much advance payment is required?

Accepted Answer

Standard orders require a 50% advance payment to begin production, with the remaining 50% due before delivery. For bulk or corporate orders, payment terms can be discussed — contact our team to arrange.

Question 15

What payment methods do you accept?

Accepted Answer

We accept bank transfers, Easypaisa, JazzCash, and cash on delivery for select orders. Payment details are confirmed when your order is placed.

Question 16

Can I cancel or change my order after placing it?

Accepted Answer

Orders can be cancelled or modified within 24 hours of confirmation, before production begins. Once material has been cut and production has started, cancellations are not possible. If you need to make a change, contact us immediately on WhatsApp.

Question 17

What materials do you use?

Accepted Answer

We use premium engineered wood (MDF and particle board) with solid wood veneer finishes, solid pine and oak for beds and dining, powder-coated steel for storage and workstation frames, and high-density foam for upholstered seating. All materials are sourced for durability and long-term use.

Question 18

Is your furniture made in Pakistan?

Accepted Answer

Yes — all Shan Furniture products are designed and manufactured locally in Karachi. We do not import finished furniture. This allows us to offer custom sizes, faster lead times, and direct quality control at every stage of production.

Question 19

Can I see the furniture before buying?

Accepted Answer

You can view our product range and completed projects on the website. For large orders, we encourage a showroom or site visit — contact us on WhatsApp to arrange. We also share photos and videos of completed pieces similar to your order before delivery if requested.

Question 20

Do you have a showroom in Karachi?

Accepted Answer

Yes — we have a showroom in Karachi where you can view our range in person. Contact us on WhatsApp to confirm visiting hours before coming so we can make sure someone is available to assist you.

Question 21

Can I return furniture if I change my mind?

Accepted Answer

All our furniture is made to order, which means we begin production once your order is confirmed. We do not accept change-of-mind returns. We strongly recommend confirming all dimensions, colours, and specifications before placing your order — our team is available on WhatsApp to help you decide.

Question 22

What if my furniture arrives damaged or with a defect?

Accepted Answer

If your furniture arrives with a manufacturing defect or is damaged in transit, we will repair or replace it at no cost to you. Contact us within 7 days of delivery with photos of the issue and we will arrange a resolution promptly.

Question 23

Is there a warranty on your products?

Accepted Answer

Yes — all products are covered for manufacturing defects. Structural defects in the frame or finish failures that occur under normal use are handled by our team. The warranty does not cover damage from misuse, water exposure, or modifications made after delivery.

Question 24

Do you do complete office fit-outs?

Accepted Answer

Yes — office fit-outs are one of our core services. We supply and install workstations, executive desks, conference tables, reception counters, storage, and seating for offices of all sizes. A site visit is included with all fit-out projects. View our completed projects for examples.

Question 25

Do you offer bulk or corporate pricing?

Accepted Answer

Yes — bulk orders of 10 units or more qualify for volume pricing. Corporate clients with ongoing requirements can also arrange preferred pricing agreements. Contact our team on WhatsApp or through the Corporate page for a tailored quote.

Question 26

Can you match our office's existing furniture style?

Accepted Answer

Yes. If you are adding to an existing office setup, share photos or specifications of your current furniture and we will match the finish, dimensions, and style as closely as possible. Custom colour matching is available on request.

Question 27

Is there a minimum order size for corporate pricing?

Accepted Answer

No strict minimum — we work with offices of all sizes, from a 5-seat startup to a 500-seat headquarters. Volume discounts typically apply from 10 units or more. Contact us with your requirements and we will provide pricing accordingly.

Question 28

Do you offer installment or deferred payment for large corporate orders?

Accepted Answer

For large corporate projects, we offer flexible payment structures — typically 50% advance to begin production and 50% on delivery. For phased fit-outs or particularly large orders, payment schedules can be arranged. Contact our corporate team to discuss.

Question 29

How long does a full office fit-out take from start to delivery?

Accepted Answer

A typical office fit-out takes 3 to 6 weeks from order confirmation to delivery and assembly. This includes the site visit, design sign-off, production, and installation. Larger or highly customised projects may take longer — we confirm a firm timeline before work begins.

Question 30

Can you work within a construction or handover deadline?

Accepted Answer

Yes — we are experienced working alongside contractors and project managers. Share your site handover date when you enquire and we will plan production and delivery to meet it. We can also stagger delivery across multiple phases if needed.

Frequently asked questions

Delivery & Assembly

Customisation

Payment & Ordering

Products & Quality

Returns & Warranty

Corporate & Bulk Orders