File a complaint
Had an issue with your order or our service? Let us know and our team will look into it.
What happens next
01
We review your complaint
A team member reads through the details and looks up your order or account, usually within 1 business day.
02
We look into it
If we need more details or photos, we'll reach out on the phone or email you submitted.
03
We follow up with a resolution
You'll hear back from us once it's sorted — replacement, refund, or whatever fix fits the issue.
Need to talk to someone now? Call 0300-089-0089 or WhatsApp us — Mon to Sat, 10am to 7pm.
Tell us what went wrong
We'll review it and get back to you — fields marked * are required.
Reviewed within 1 business day
A real person follows up
Linked to your order automatically
No account needed to file one
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