Privacy policy

Shan Furniture ("we", "us", "our") is a furniture company based in Karachi, Pakistan, serving corporate offices, homes, hotels, and educational institutions since 2021. Our website is shanfurniture.com. If you have any questions about this policy, contact us at info@shanfurniture.com or call 0300-089-0089.

When you use our website or place an order, we may collect:

• Contact details: name, phone number, WhatsApp number, and email address
• Delivery address: provided when placing an order
• Order information: items, quantities, prices, and payment method preferences
• Quote requests: project details you provide in enquiry forms
• Usage data: pages visited, browser type, and device (collected automatically via cookies)

• To process and deliver your order
• To respond to your quote requests and enquiries
• To confirm your order and send updates via WhatsApp or email
• To improve our website and understand how customers use it
• To comply with legal and regulatory requirements

We do not sell, rent, or trade your personal information to any third party.

Enquiry forms. Details you send through the forms on this website are stored in HubSpot, the system we use to manage enquiries, which handles them under its own privacy policy.

Advertising and analytics. To measure how our ads perform, we share limited information about actions on our website (such as a quote request or an order) with advertising platforms such as Meta, TikTok and LinkedIn. Contact details are sent only in encrypted (hashed) form, and these platforms handle it under their own privacy policies.

When you contact us via WhatsApp, your messages are subject to WhatsApp's own privacy policy. We use your WhatsApp number solely to process your order or enquiry and provide customer support. We will not use it to send unsolicited marketing messages.

Our website uses cookies to understand how visitors use the site and to measure how our ads perform. You can block or delete cookies in your browser settings.

We take reasonable steps to protect your personal data. Our website uses HTTPS encryption. Payment is handled via bank transfer, Easypaisa / JazzCash, or cash on delivery. We do not store card details on our servers.

We keep your order and contact information for up to 5 years to resolve any disputes, process refunds, and maintain accurate business records. You may request deletion of your data at any time by contacting us.

You have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of any marketing communications

To exercise any of these rights, contact us at info@shanfurniture.com.

We may update this privacy policy from time to time. Changes will be posted on this page with an updated date. We encourage you to review this page periodically.