Exchange and Return Policy
We strive to provide high-quality products and excellent service. However, if you receive a damaged or incorrect item, we offer an exchange policy to ensure customer satisfaction.
Exchange Policy
If the delivered product received was not as described on the website or in a damaged condition, it must be intimated with us on WhatsApp at 0300-0890089.
This is applicable when:
- Reported within 24 hours from the time of shipment receiving.
- A proof is provided in the form of unpacking videos/images of the reported product.
Once the complaint is registered and communicated with the courier services, the product will be lifted and dispatched within 15 working days.
Note: If the ordered product is not available, then other options will be provided to select from.
The product must be returned in the same condition and original packing.
*Refund is not applicable.
Refund Policy
- No return/refund will be applicable if you receive the same product as seen on the website in perfect condition. (Change of mind is not applicable).
- Promotional & discounted products will not be refundable.
- Promotional & discounted products will not be refundable.